COVID-19 Policy

At a time where safety is of utmost importance, we have implemented strict precautions to protect our patients and staff. Please see below information regarding our Covid-19 policy and latest updates.

Covid-19 Updates

Our Covid-19 information page has been designed to ensure that all patients are aware of our latest updates and continue to feel comfortable visiting our clinic. With each government update, we will keep this page updated with any changes. If you have any questions or concerns, please do not hesitate to get in touch on 01908 610503.

Latest Update – 19/07/21

WE ARE OPEN – As a medical facility, we have been operating successfully throughout Covid-19, including during lockdown periods. During such times, patients are allowed to travel to and from a medical facility such as ours. On booking, we provide all patients with an appointment confirmation, including updates on our current safety strategies.

We have in place stringent, yet straightforward safety policies to keep all our patients and staff safe and distanced. These policies are reviewed regularly and reassessed when each change in the Covid-19 policy for the area takes place.

If a patient is of high vulnerability or requires special assistance, please notify us on booking.


Due to the ongoing vulnerability of some of our patients, for the time being, we will be continuing our existing Covid-19 policy as stated below. This includes the wearing of masks by all patients whilst in the clinic.

PLEASE NOTE – Shields provide patients with NO PROTECTION. Shields may be worn, but patients must still wear well-fitting face masks under to protect themselves and others.

Our Covid-19 Policy

As a medical facility, we remain available for treating patients. Our patients have often remarked on the strong hygiene policies we operated in normal times and continue to happily attend the clinic with the enhanced policies we have introduced during the Covid-19 period.

Please see below full information on the measures we have put in place:

  • We have a very accommodating building, allowing patients to enter and exit by separate doors, enabling us to keep all patients apart whilst arriving and leaving their appointments.
  • Payments are made by contactless terminal where possible. We have always provided medical-grade hand sanitising on arrival and continue to do so.
  • Patients are kept distanced from the reception staff who will be wearing medical grade face coverings at all times.
  • Practising staff wear full PPE and additionally place screens between patients and themselves.
  • We keep the building ventilated by keeping the exit door open, allowing a free flow of air through every time a patient enters at the front.
  • Practice rooms are vented by extraction systems between patients, and practice room doors are kept open.

PATIENTS: ALL Patients MUST wear a well-fitting mask at all times in the clinic regardless of age or medical limitation. We are stringent on not allowing any patient into the building if they have symptoms of Covid-19 or may have been in contact with a Covid infected person.